Let’s consider we have 3 different products. Product A – receives 500 calls per every half hour. Product B – receives around 70 calls per every half hour. And Product C – up to 5 calls per every half hour. In this case, the best approach is to have the agents dealing with Product B, handling also the calls related to product C. If we think about the forecasting, we can group the B and C forecasting and when scheduling, we will make sure that someone is available to handle product C. Other things that we have to take into consideration are: The contact types, the agent skills and the routing plan are matching on the ACD and the WFM system. The WFM system and the ACD are updated accordingly. If not, we can anticipate an increased wait time for the customers and the call will not be redirected to the agent with the specific skills to handle it.
Automatically transform voice to text with our powerful AI tool. BigSpeak helps you easily convert audio inputs into text files, supporting multiple languages.
Accurately transform spoken words into written text easily, for interviews, meetings, or even live speeches recorded straight into our app. We’re using the latest technologies in natural language processing and machine learning to achieve outstanding accuracy in transcribing spoken words.
Accurate speech-to-text results supported in English, French, German, Italian, and Japanese.
Our smart tool works great in any of these 5 languages, recognizing the spoken words and transcribing them into text.
Transcribing meetings can be a time-consuming task that requires a great deal of attention to detail. However, with our powerful meeting transcription solution, the process has never been easier.
BigSpeak will identify up to 5 different voices from your speech. This means that even in a group meeting setting, our software can accurately distinguish between different speakers and attribute the words to the right person.
This accuracy is achieved through the use of advanced natural language processing and machine learning techniques, which enable our software to understand the nuances of spoken language and produce highly accurate written transcripts.
With our meeting transcription solution, you can streamline your workflow and save time and effort on transcribing your meetings. With BigSpeak, your team has access to important meeting information and insights, without the need for time-consuming manual transcription from your team members.
Audio-recorded interviews offer you instant access to accurate information. But transcribing those recordings into written format can be a very laborious process. But this is now a thing of the past. With BigSpeak, transforming audio interviews into written content is now easier than ever.
Eliminate the need for manual speech-to-text transcriptions and save time and effort. Upload your audio recording to BigSpeak and our software will accurately transcribe them into written format.
Use BigSpeak to transform your texts into fascinating AI-generated videos. No coding skills required.
BigSpeak’s text-to-video feature allows you quickly transform your texts into engaging videos. Using our proprietary mix of machine learning algorithms, we’ll help you easily transform your texts into AI-generated video content.
With our text-to-video solution, you can create captivating videos to engage your audience without spending a lot of time and money. Video is preferred by 80% of users over reading the same information, so start delivering what your audience expects. Just input your text and let us take care of the rest.
Using state-of-the-art technology, Bigspeak will transform your texts into videos using lifelike AI-generated avatars that will read texts in the video. Pretty cool, right? Simply input your text and relax while we’re generating an engaging and realistic video content experience for your audience. Focus on the right message for your audience and we’ll transform it into a video for you!
You can use BigSpeak for free. You get the option to transform up to 8000 text characters into engaging videos presented by our 8 free AI avatars.
With the paid version, you’ll unlock up to 100.000 monthly characters and a new class of premium lifelike AI-generated avatars that will transform your texts into videos.